Returns/Exchanges...Full Happiness Guarantee
We’re so sure you will love your t.souls but if for any reason you’re not entirely satisfied, we offer a 30-day return policy. If the fit is not perfect, arrived damaged, or for any reason you are not thrilled with your new shoes, we will take them back with a few questions asked because we love your feedback.
Given the nature of working with pure cork, sometimes anomalies may be overseen by our strict quality control. In such a case, we take full responsibility if your shoes should arrive with any irregularities. Please be aware that pure materials such as cork are not manufactured the way plastic shoes are and minimal natural irregularities may occur. We love this part because each shoe is distinct in its own way.
If you decide you are unhappy with your shoes, within 30 days of receipt, simply send the shoes back to us and we will replace them or refund the full amount you paid. Shoes must be unworn/unused, with the box and packaging intact. Please hold onto all packaging until you are absolutely sure you love your t.souls. That's how we want you to feel about them and no other way.
Contact us at firstname.lastname@example.org to begin your return claim. Please ensure they’re packed properly and the order paperwork is included so we know it's your return.
As soon as we get the shoes and check their condition, we will issue an exchange or refund. Any items received in an unsuitable condition may be refused. Refunds will be issued no longer than 7-10 days following receipt of the item and are made to the original payment only.